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Small and medium-sized enterprises (SMEs) are faced with a multitude of choices when selecting a CRM system. With so many options, it's easy to get overwhelmed. However, choosing the right CRM system is critical to success. In this article, we want to present 10 important criteria they should consider when selecting a CRM system. ...
It feels like there are CRM solutions a dime a dozen, but that doesn't mean they can all do the same thing. There are different CRM approaches, which are reflected in the functional focus of a system. It is important to know these approaches and your own requirements so that the introduction of a CRM in the company really pays off. In this article ...
In the fast-paced business world, companies are constantly looking for ways to streamline processes, increase efficiency and reduce costs. Implementing a customer relationship management (CRM) system can help achieve these goals by automating and organizing customer interaction, sales, and marketing efforts. CRM systems have evolved over the ...
Customer relationship management (CRM) systems have become mainstream in companies of all sizes, and for good reason. They help companies manage customer interactions and data throughout the customer lifecycle. However, implementing a CRM system in small and medium-sized enterprises (SMEs) can be challenging, and a successful outcome depends on several factors. In ...
CRM implementation in small and medium-sized enterprises. A small guide Read more "
Integrating a VoIP-based telephony solution into a CRM system makes it an even more effective tool for significantly improving sales and customer care processes. In this blog post, we take a closer look at the benefits of telephone integration for sales and customer care and take a closer look at two popular providers. What is VoIP telephony and how ...
Telephone integration in CRM. More power for sales and support Read more "
When it comes to customer relationship management systems, companies are faced with the choice of relying on a cloud-based or on-premise system. Both have their advantages and disadvantages. Which system might be more worthwhile for which company is what we want to explore in this article. Cloud-based CRM systems Cloud-based CRM systems are systems that run on the servers of ...
Customer satisfaction is the key to any successful business. A satisfied customer is a loyal customer, and a loyal customer is more likely to come back to your business and recommend it to others. For this reason, businesses are constantly looking for ways to improve customer satisfaction. One of those ways is through the use of a customer relationship management (CRM) system. A ...
It is impossible to imagine modern software tools without APIs. They allow programs and applications to communicate with each other and exchange data. In this blog post, let's take a look at how APIs can turn a CRM into a true super tool. What is an API? API stands for application programming interface and is a set of protocols and routines for ...
Digitization is opening up new opportunities for companies around the world. Of course, changes always bring certain risks that need to be taken into account. For a structured implementation, we are available as an experienced partner.
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