Reputationsexpert is an agency that specializes in deleting infringing reviews from Google and other review portals.

Reputations Expert approached us with the desire to consolidate the sales department, which was spread across different locations, into one system and make it more efficient by means of automation. The first thing we did was to get a detailed picture of the requirements and processes at Reputations Expert, which, after in-depth consultation, opted for an on-premise version of Bitrix24. After we had jointly designed a concept, we set about implementing it.

We set up a digital sales cockpit including automations, in which the entire sales of both internal and external employees is mapped. We connected the telephony platform Dailfire used by the external sales staff to Bitrix24, so that all telephone contacts with (potential) customers can be viewed in Bitrix24. Automatic document templates and dynamic email templates make the employees' work easier in the long term. For example, if a customer requests Reputations Expert to take action against infringing reviews on Google, an email with the necessary information is generated from the data stored in the CRM and sent to Google. In the same way, the customer is informed about the successful enforcement of his claims. A web crawler, which is currently still under development, will additionally facilitate the work of the Reputations Expert team in the future. This searches Google for potentially infringing reviews and automatically loads them into the CRM, where they only need to be checked by the responsible employees.

We were also able to simplify invoicing, which was outsourced to LexOffice to maintain GoBD compliance. Invoices are triggered in Bitrix24, generated in LexOffice and then returned to Bitrix24, where they are filed directly to the order.