Professional IT service and IT support
IT Service & HelpDesk Service Contract 3.0
Company
€0.00*
- IT Service & Helpdesk 3.0
- Mandatory support contract
- Ticket System Support
- Fair billing
Optional:
- Telephone support hotline
- Accessibility up to 24/7/365
- Regular activities
- Including hours for regular maintenance and HelpDesk / Support
IT Service & HelpDesk Telephone Support
Support
€19,95*
Professional IT support including telephone availability during normal working hours.
- IT Service & Helpdesk 3.0
- Telephone support hotline
- Working days 09:00 - 17:00
- Ticket System Support
- Fair billing
Optional:
- Extended telephone support
- Accessibility up to 24/7/365
- Regular activities
- Including hours for regular maintenance and HelpDesk / Support
Support in all IT matters
You need help with problems with your cloud systems, want to check Ihire backup plans or your employees need support with software configurations. With our IT Service & Helpdesk we support you in all IT matters.
Professional support
All your support requests are recorded via our ticket system and processed upon receipt. Our technicians answer your questions directly and you can always view the current status of your request via the ticket system.
Telephone hotline
For urgent matters, we offer a telephone hotline through which you can reach our technicians directly. The telephone availability can be extended to 24/7/365, i.e. around the clock, even on weekends and holidays. Perfect for online store / e-commerce operators and larger companies.
Detailed protocol
In our monthly support invoice, you will receive a detailed overview of the working hours incurred, the time periods and the associated tickets. This way, you always have a complete overview of the monthly support times.
- PSUS Work Deployment Report
for on-site operations. - PSUS Framework Agreement
regulates the cooperation in the support. - Power of attorney for external service providers
regulates the cooperation in support with your external service providers.
Advanced and retroactive configuration of your systems
Outside the initial configuration, extended / additional or subsequent configurations are generally subject to a charge and will be invoiced according to time and effort.
Support outside the included services
Support in case of problems with the installed software, the analysis and the elimination of problems or the creation of workarounds is generally subject to a fee and will be charged according to the effort and the conditions and the Price list for personnel services / technical support settled.
System monitoring
As cloud solution or as network trial with own hardware
in your local network. Our system monitoring shows you in detail the utilization and Availability of each of your systems and their components.
7 days emergency support
our Around-the-clock emergency support. Book, Call, Technician reach. 24/7, around the clock, even on weekends and holidays. If it is REALLY urgent, we help directly. Price list for personnel services / technical support
Hourly rates and travel costs (with IT service contract and pre-booked hours)
For IT support with an existing PSUS service contract and pre-booked inclusive hours, we charge our working time in a fair and customer-friendly manner per 15-minute period or part thereof, depending on the deployment time at the following prices:
Period | Surcharge weekdays | Hourly rate working days | Surcharge Saturday | Hourly rate Saturday | Surcharge Sundays and holidays | Hourly rate Sundays and holidays |
|---|---|---|---|---|---|---|
09:00 till 17:00 | plus 0 % | €96,80* | plus 50 % | €145,20* | plus 100 % | €193,60* |
17:00 till 20:00 | plus 30 % | €125,84* | plus 80 % | €174,24* | plus 130 % | €222,64* |
20:00 till 24:00 | plus 50 % | €145,20* |
plus 100 % | €193,60* |
plus 150 % | €242,00 |
00:00 till 06:00 | plus 150 % | €242,00* | plus 200 % | €290,40* | plus 250 % | €338,80* |
06:00 till 09:00 | plus 30 % | €125,84* | plus 80 % | €174,24* |
plus 130 % | €222,64* |
Notes: The settlement takes place in the fair 15-minute intervals and for every 15 minutes or part thereof. (Example: €96,80* / 4 = €24,20* 15 minutes each)
The Travel for on-site operations is charged at €1.97* per vehicle used and kilometer driven and is understood to be plus the working hours for the duration of the journey per person. With the Participation of trainees in on-site deployment you will receive corresponding discounts per hour: apprentice 1st year: 75 % discount, apprentice 2nd year: 50 % discount, apprentice 3rd year: 25 % discount.
Hourly rates and travel costs (with IT service contract without pre-booked hours)
Period | Surcharge weekdays | Hourly rate working days | Surcharge Saturday | Hourly rate Saturday | Surcharge Sundays and holidays | Hourly rate Sundays and holidays |
|---|---|---|---|---|---|---|
09:00 till 17:00 | plus 0 % | €119,94* | plus 50 % | €179,91* | plus 100 % | €239,88* |
17:00 till 20:00 | plus 30 % | €155,92* | plus 80 % | €215,89* | plus 130 % | €275,86* |
20:00 till 24:00 | plus 50 % | €179,91* |
plus 100 % | €239,88* |
plus 150 % | €299,85* |
00:00 till 06:00 | plus 150 % | €299,85* | plus 200 % | €359,82* | plus 250 % | €419,79* |
06:00 till 09:00 | plus 30 % | €155,92* | plus 80 % | €215,89* |
plus 130 % | €275,86* |
Notes: The settlement takes place in the fair 15-minute intervals and for every 15 minutes or part thereof. (Example: €119,94* / 4 = €29,99* 15 minutes each)
The Travel for on-site operations is charged at €1.97* per vehicle used and kilometer driven and is understood to be plus the working hours for the duration of the journey per person. With the Participation of trainees in on-site deployment you will receive corresponding discounts per hour: apprentice 1st year: 75 % discount, apprentice 2nd year: 50 % discount, apprentice 3rd year: 25 % discount.
Hourly rates and travel costs (without existing IT service contract)
Period | Surcharge weekdays | Hourly rate working days | Surcharge Saturday | Hourly rate Saturday | Surcharge Sundays and holidays | Hourly rate Sundays and holidays |
|---|---|---|---|---|---|---|
09:00 till 17:00 | plus 0 % | €143,40* | plus 50 % | €215,10* | plus 100 % | €286,80* |
17:00 till 20:00 | plus 30 % | €186,42* | plus 80 % | €258,12* | plus 130 % | €329,82* |
20:00 till 24:00 | plus 50 % | €215,10* |
plus 100 % | €286,80* |
plus 150 % | €358,50* |
00:00 till 06:00 | plus 150 % | €358,50* | plus 200 % | €430,20* | plus 250 % | €501,90* |
06:00 till 09:00 | plus 30 % | €186,42* | plus 80 % | €258,12* |
plus 130 % | €329,82* |
Notes: The settlement takes place in the fair 15-minute intervals and for every 15 minutes or part thereof. (Example: €143,40* / 4 = €35,85* 15 minutes each)
The Travel for on-site operations is charged at €1.97* per vehicle used and kilometer driven and is understood to be plus the working hours for the duration of the journey per person. With the Participation of trainees in on-site deployment you will receive corresponding discounts per hour: apprentice 1st year: 75 % discount, apprentice 2nd year: 50 % discount, apprentice 3rd year: 25 % discount.
Available up to 24/7/365
Support as you need it
IT support during your working hours on weekdays or even on weekends and holidays are no problem for us. If necessary, you will receive help around the clock.
Cheap service
Fair and detailed billing
Service hours without agreement, with service contract or pre-booked service hours. We charge at a fair rate of 15 minutes and you receive a clear service log.
System monitoring
Fully automatic monitoring
We monitor your most important systems around the clock and define threshold values for warnings and alarms to be triggered. In this way, emerging problems are quickly detected.
IT service on site
We also provide on-site support
We also install, configure and maintain IT systems, telephone systems, workstations and other technical things not only remotely but also directly on site. Please contact us if you have any questions.
English 
German